0800 368 8576

Our average weekly energy suppliers reconnection recovery rate is £212k

FAQs

Financial Services accounts

I need to confirm who you are, can I call your office to confirm your identity?

Yes, the telephone number to call is, 0800 368 8576 which is the number displayed on my ID badge, this number is free of charge when called from a landline or mobile phone.

I have a debt management plan in place and you need to make contact with the company concerned.

Engage have been asked to assist you with reconnecting with the client, so that the client can have up to date details of your circumstances.

I am unable to afford the repayments what can I do?

Engage have been asked to assist in you with opening dialogue and reconnecting with the client and can reassure you that the client will be pleased to assist you in any way that they can.

I have a dispute and need to resolve it before payment is made what should I do?

Engage have been asked to assist with opening dialogue and reconnecting you with the client, and can reassure you, that the client will be pleased to discuss any matter with you.

Utility accounts / live billing

I have been left a letter to telephone Engage but require another visit what will happen?

Engage will arrange a further visit that is convenient for you, our contact number is 0800 368 8576 which is free from a landline or mobile phone.

I have changed supplier and no longer with your client what should I do I am sure I have informed the client already

Engage will document all of the details at door step, or by telephone contact, and will ensure that all details are passed back to the client for resolution.

I would like a pre-payment meter fitting what should I do?

Engage will discuss this option with you, and if this is the best course of action suited to your circumstances, this will be requested from the client for you.

I have an ongoing dispute on my account what should I do?

Engage will document all of the details at door step or by telephone contact and will ensure that all details are passed back to the client for resolution.