0800 368 8576

Have you received contact from us?

Engage conduct field visits for a number of clients in different sectors for a variety of different reasons.  We may be trying to contact you to ascertain your current circumstances and reason for non-engagement with our client, to arrange a suitable an affordable payment arrangement or to validate your details as you have just recently moved into the property.  

If no contact can be made when the visit has been conducted a letter will be left in a sealed envelope clearly marked for the account holder. The letter will advise of how to make contact with Engage.  The letter will also contain Engages unique reference number for use when making contact. 

All calls made to Engage are recorded for training and monitoring purposes. Calls are free when made from a landline and mobiles when calling the office 0800 368 8576 number which is specifically provided by Engage, for customer usage.

Engage is Authorised and Regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006) Authorisation number FRN 692480


Further details about the Financial Conduct Authority can be obtained from www.fca.org.uk

 

FAQs - Your Account

I have an ongoing dispute on my account, what should I do?

Engage will document all of the details at the visit, or by telephone contact, and will ensure that all details are passed back to the service provider for resolution.

I have changed supplier, and no longer with your service provider, what should I do? I am sure I have informed the service provider already?

Engage will document all of the details, either at the visit, or by telephone contact and will ensure that all details are passed back to the service provider for resolution.

How do I make a payment on my account?

If this is appropriate, details of how to make payment will be advised to you by Engage, and may also be documented on the letter issued by Engage, alternatively, the service provider can discuss the best payment options available with you once you have made direct contact with them.

What should I do if I have received a hand delivered letter relating to my account?

Use the Engage specific contact details on the letter, (0800 368 8576) along with your unique, Engage reference number to discuss your account.