0800 368 8576

Our average weekly residential water suppliers reconnection recovery rate is £209k

Commercial Arrears Field Services

We provide any business with a commercial arrears solution, from our flagship reconnect model, to a fully outsourced collections function. 

We will visit and engage with your customers where traditional collections strategies have failed. Gathering and collating key data upon engaging with your customers enables you to make informed decisions regards next stage processes. 

Our reconnection model fits neatly into any current arrears processes. Whether you want us to manage your entire ledger or simply take on specified instructions, we agree strict service level criteria plus payment terms based around results. As we engage with customers and gather and collate key data, where you will see your recovery rates rise.

Benefits

  • Reconnect with customers
  • Increased cash collections
  • Reduced bad debt
  • Increase customer insight through photographic evidence and data gathering
  • Data centric approach to increase customer contact
  • Access to key third party providers such as legal, refinancing & insolvency 
  • Letter and dial activity to support the field process

How It Works

  • Upload instructions via SFTP or our online portal
  • Accounts are allocated to field agents 
  • Visit updates are logged on to our online portal
  • Minimum 2 visits per customer
  • Customer verified, reconnected by phone back to your call centre
  • Results file returned with all data gathered (daily/weekly)